你的位置: 首页 > 内训课首页 > 客户服务 > 课程详情

details

Building Client Relationships 加强客户关系

暂无评价   
你实际购买的价格
付款时最多可用0淘币抵扣0元现金
购买成功后,系统会给用户帐号返回的现金券
你还可以: 收藏

课程大纲

The Simitri Building Client Relationships Workshop helps participants build quality,
long-term business relationships with internal and external clients. During the workshop
participants learn how to establish trust, build rapport, uncover needs and gain
commitment ensuring a more profitable, two-way relationship where both parties benefit.

By applying the skills explored during the workshop, participants can move from a vendor
or supplier to that of a Trusted Advisor.

The workshop addresses the following challenges:
• Building relationships with clients (up, down and across the organisation)
• Understanding the client’s real motivators, needs and business drivers
• Dealing with hard to manage clients
What are the benefits for the participants?
By completing this workshop, participants will:
• Uncover the client’s power structure and decision making process
• Use a wide range of skills and strategies to build relationships
• Gain greater control over client interactions and outcomes
• Display flexibility in communications by adapting to the needs of the client
• Build better rapport, faster, with key clients

What topics are covered?

Trusted Advisor
Power Structure
Understanding the Client
Questions to Ask
Being Persuasive
Saying “No”
Dealing with Difficult Clients
SMART Action Planning

本课程名称: Building Client Relationships 加强客户关系

查看更多:客户服务内训课

Client relationship 客户 关系 相关的最新课程
讲师动态评分 与同行相比

授课内容与课纲相符00%

讲师授课水平00%

服务态度00%