IT Directors, Managers and other Information Technology professionals whose role requires interface with outsourced IT products and/or services.
课程收益:
To familiarize participants with the best practices and methodologies to manage vendors who provide Information Technology (IT) outsourced services with special emphasis on sole source providers. Use real cases as examples to enhance the learning experience.
课程大纲
Day 1
1. Vendor Management
Strategic Fit Cultural Fit Operational Fit 7 Critical Elements
2. Global Vendors
Cultural differences Trust factor Communications Technology Sharing Customer Service Company organization
3. Vendor Relationships
Win-Win Buyers Market Sellers Market What’s in it for me (WIIFM) Vendor’s desire to do business Buyers alternatives Vendor’s competitive position
4. Vendor Education Why Type Who Where Justification
GLOBAL VENDOR MANAGEMENT TRAINING (continued)
5. Vendor’s ability to perform
Frequency or volume of orders Lead times Quality Product or service expertise Order backlog Productivity efficiency Flexibility Available capacity Location
DAY 2
6. IT Outsourcing Metrics
People Technology Process
7. Vendor Contract Compliance
SLAs performance matrix Customer Service Specs Spirit of Agreement Contract Law-China & US
Top management involvement Technical competence Service/support Equipment capabilities Industry status Customer commitment
10. Real Case Experiences Open class discussion
培训师介绍
Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials, Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and Information Systems. International business experience spans nine countries in the Far East, five countries in Europe, as well as Mexico and Canada
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培训受众:
课程收益:
课程大纲
1. Vendor Management
Strategic Fit
Cultural Fit
Operational Fit
7 Critical Elements
2. Global Vendors
Cultural differences
Trust factor
Communications
Technology Sharing
Customer Service
Company organization
3. Vendor Relationships
Win-Win
Buyers Market
Sellers Market
What’s in it for me (WIIFM)
Vendor’s desire to do business
Buyers alternatives
Vendor’s competitive position
4. Vendor Education
Why
Type
Who
Where
Justification
GLOBAL VENDOR MANAGEMENT TRAINING (continued)
5. Vendor’s ability to perform
Frequency or volume of orders
Lead times
Quality
Product or service expertise
Order backlog
Productivity efficiency
Flexibility
Available capacity
Location
DAY 2
6. IT Outsourcing Metrics
People
Technology
Process
7. Vendor Contract Compliance
SLAs performance matrix
Customer Service
Specs
Spirit of Agreement
Contract Law-China & US
8. Vendor Market Flexibility
Market awareness
Response capability
Communications
Geographic location
Logistics
9. Sole Vendor Management
Top management involvement
Technical competence
Service/support
Equipment capabilities
Industry status
Customer commitment
10. Real Case Experiences
Open class discussion
培训师介绍
responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,
Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and
Information Systems. International business experience spans nine countries in the Far
East, five countries in Europe, as well as Mexico and Canada
本课程名称： Managing Global Suppliers 全球供应商管理
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