CRM中的知识管理(PDF 5页)
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KMisnotabouttechnology?itisaccomplishedthroughbusinessprocessesspecificobjectives(salescollaborationmarketinginformationaccessorproductinnovation)andstronghumaninteraction.AllofthebusinessprocessessociologyandobjectivesasidehoweverKMiscriticallydependento
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