The Art of Definitive Behavior Safety Change Training

?Learn about SAFESTART advanced safety awareness and skills development training program
?Learn why proactive, prevention-oriented reward programs that focus on identifying desirable actions
?Gain a greater understanding of potential accident recognition as a means of prevention.
?Learn to design and implement successful behavior-based safety programs that dissuade injury hiding and engage the line management.

This workshop explores the role of recognition as it relates to changing employee behavior. It focuses extensively on the mechanisms needed for successful behavior-based safety recognition and considers areas that are often overlooked. It covers the pitfalls of using downstream or trailing indicators on accident rates instead of focusing on safety successes; the benefits of using upstream or leading indicators for implementing proactive, prevention-based programs and the problems associated with using randomized games of chance & lottery programs: giving out rewards that aren’t tied to specific behaviors. It reviews the most “popular” recognition tools in use today: Gift cards and cash substitutes, Travel awards, Big giveaways and Non cash merchandise awards; and what the latest studies indicate about their effectiveness for improving job safety.



Session 1
1. Introduction
Role of recognition in achieving permanent employee behavior change
Proactive, prevention-oriented reward programs.
2. The Fear of Recognition Programs
Perceived threat of injury hiding.
Properly designed vs. poorly designed incentive programs
3. Do Rewards Really Work?
American Society of Safety Engineers study
Recognition as one component of complete safety program
4. Why Recognition Works
Hawthorne & Herzberg studies
Dynamics of under-recognition
Death of the work ethic
Session 2
1. Negative Recognition
Long term effectiveness?
Dupont study
2. Verbal Recognition
Sufficient?
University of Waterloo Study
Tangible rewards
3. Understanding Motivation
Myths of intrinsic motivation
Why employees leave
4. Most Popular Excuses for Not Using Reward Programs
Isn’t a paycheck enough?
How would we prevent abuse and favoritism?
How do we prevent under-reporting?
5. The Proactive Approach
Rewarding Desirable Behaviors, Eliminating Undesirable Ones
Old School Vs. New School
Session 3
1. Elements of Behavior Change
Train and reinforce
Custom, not canned
Engage the family
Speedbumps
2. Rewarding and Measuring Middle Managers
Complaints From Middle Managers
CAVE employees (Citizens Against Virtually Everything)
Safety not a top priority
Accountability and tracking
3. Cash Versus Recognition
4 common recognition goofs
Why cash isn’t king
Value of logo items
Who picks the gift?
4. Conclusions: Behavior-based recognition
Session 4
1. Case Histories
Retail store chain
Schlegel Systems
Session 5
1. Day 1 Overview
2. How important is behavior change?
3. Focus group discussion
Group experiences
How do we like to be recognized?
Definitions
4. Negative reinforcement (R-)
Misconceptions
Long-term effectiveness
When it is appropriate
5. Positive reinforcement (R+)
What it looks like
The Sid story
Why positive reinforcement works
Session 6
1. Dynamics of positive reinforcement
Feeling recognized for a change
Top 5 incentives ranks by workers
Use of workplace incentives
Is money the answer?
Employee and manager perceptions
2. Positive vs. negative reinforcement
Benefits of R+
Facts of R-
R+ with a problem child
3. Why recognition works
Secrets of employee engagement
Why 1 in 5 don’t care
Motivation lights a fire
4. Supporting research
Herzberg revisited
Top 2 satisfiers & dissatisfiers
Extinction kills the work ethic
What about Bob?
5. R+ drives success
The carrot principle
Two simple words
“Can I have my job back?”
Session 7:
1. Behavioral safety
Attitude
Pieces of the safety puzzle
2. Safe work conditions and equipment
PPE
Tools
Work zone
Housekeeping
3. Safe work procedures
Lockout tagout
Fall protection
Inspecting equipment
4. Safety training
Safe practices
Bending, lifting
Ergonomics
Work procedure training
5. Support systems for behaving safely
Supervisor praise
Peer pressure
Individual vs. group rewards
Session 8
1. Why people take risks
2. Promoting safe behavior
Common questions
Understanding the luck pyramid
Critical dimensions of safety
The safety dilemma
ABC model
3. Antecedents for safety
Prompt, cue, stimulus, reminder
Impact of antecedents
Effective antecedent exercise
4. Behavioral consequences and their effects
Definitions
Consequences that increase and decrease behavior
Sources of consequences
Classification of consequences
Power of consequences
5. Making safety a habit
Safety leadership
Discretionary safety performance
Linking behaviors to safety results
Precision safety management process
6. Coping with change
Rebirth of the eagle
“The Note” exercise
7. Questions?