5.提升处理困难事务的能力以推动生产/运营团队进步 * 以解决问题为导向的方式—DESC * 典型情境演练 1. Understanding roles of production / operation / plant manager * Factors affecting the performance of production / operation department * Conditions for successful production / operation department * Values added by production / operation/plant manager * Expectations for production / operation managers at all levels
2. Supporting & motivating front-line team to act in everyday work so as to achieve team objectives * Supporting & coaching start-of-shift / day meeting-kick-off of every shift / day’s work * Dash board - oversight and improvement of production / operation team performance everyday * Delegation - motivating front-line leaders to act
3. Providing leadership in everyday work * What is leadership * Typical everyday situations in which leadership is provided * Typical scenarios exercise - Handling operational issues - Handling people issues
4. Coaching - development of competency of production / operation team / plant * 111 method * Team development plan
5. Handling difficult issues - making progress in production / operation team / plant * Problem-solving oriented approach - DESC * Typical scenarios exercise
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培训受众:
* 从事生产型企业咨询的顾问人员
课程收益:
学习在日常工作中有效辅导员工以提升团队能力并帮助员工获得发展。系统掌握以解决问题为导向的方式提升综合处理团队事务的能力，以推动生产运营团队不断进步。
课程大纲
* 影响生产/运营团队绩效的主要因素
* 成功生产/运营团队的条件
* 工厂经理的价值
* 公司对生产/运营各级管理者的预期
2.在每天工作中帮助和鼓励一线团队成员行动，致力达成团队绩效目标
* 支持和辅导召开班前会/晨会
* 利用绩效控制板等每天对生产/运营团队绩效进行分析和改进
* 利用授权激励一线团队管理者行动
3.在每天工作中发挥领导作用
* 领导力的基本理念
* 每天工作中生产/运营管理者发挥领导作用的典型情境
* 典型情境演练
- 处理生产/运营团队的运营事宜
- 处理生产/运营团队的人员事宜
4.辅导员工以发展生产/运营团队能力
* 111方法
* 团队能力发展计划
5.提升处理困难事务的能力以推动生产/运营团队进步
* 以解决问题为导向的方式—DESC
* 典型情境演练
1. Understanding roles of production / operation / plant manager
* Factors affecting the performance of production / operation department
* Conditions for successful production / operation department
* Values added by production / operation/plant manager
* Expectations for production / operation managers at all levels
2. Supporting & motivating front-line team to act in everyday work so as to achieve team objectives
* Supporting & coaching start-of-shift / day meeting-kick-off of every shift / day’s work
* Dash board - oversight and improvement of production / operation team performance everyday
* Delegation - motivating front-line leaders to act
3. Providing leadership in everyday work
* What is leadership
* Typical everyday situations in which leadership is provided
* Typical scenarios exercise
- Handling operational issues
- Handling people issues
4. Coaching - development of competency of production / operation team / plant
* 111 method
* Team development plan
5. Handling difficult issues - making progress in production / operation team / plant
* Problem-solving oriented approach - DESC
* Typical scenarios exercise
本课程名称： 卓越的生产运营管理
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