2. Cross functional involvement in SCM * Internal SC in the company and coordination between various sectors of supply chain * Basic flows in supply chain * Dynamic supply chain * Functional and cross-functional team in supply chain
3. All driven by in-market demand * Demand patterns * Demand impact of internal operations * In-market demand-driven approach
4. Demand and supply balance * Top-down sales targets vs. Bottom-up sales forecast * External demand vs. Internal supply capability * Sales & Operation Planning process (S&OP)
5. Making and implementing overall plan * MRP logic and supply planning systems * Types of plan and plan generating * Management of plan input elements * Organization, communication, coordination and monitoring in the implementation process * Inventory monitoring and supply plan adjustment
6. Procurement and material supply * Overall process of procurement * Key steps, main difficulties and cross-functional involvement in procurement process * Non-conformance management of suppliers
7. Manufacturing * Monitoring the implementation of production plan * Managing the change of production plan
8. Customer services * Correctly understanding ‘customer’, ‘customer needs’ and the scope of supply chain * Management of customers’ orders * Handling customers’ complaints effectively
9. Logistics services * Different types of logistics * 3PL management * Impact of channel strategies on the establishment of logistics and distribution network
10. Performance measurement and continuous improvement * SCM KPI measures * PDCA in SCM
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培训受众:
* 参与到供应链运营的组织内跨部门团队的成员。如生产、质量、成本和客户需求管理部门的运作人员
课程收益:
本课程主要是透过对供应链运营实践的解析来帮助跨部门成员了解供应链、理解供应链、支持供应链，从而提升企业整体供应链运营的效率。
课程大纲
* 对供应链的认识, 了解供应链管理的主要挑战
2.交叉跨部门团队参与的供应链
* 企业内部供应链及链上各环节间的衔接和协调
* 供应链内流动的三大基本流
* 动态供应链
* 供应链职能部门与交叉跨部门
3.一切源自需求
* 需求模式
* 需求的不确定性影响内部运营的稳定性和连续性
* 预测需求和完善需求的方法
4.平衡需求和供应
* 自上而下的销售目标 vs. 自下而上的销售预测
* 外部需求 vs. 内部供应能力
* 总体协调和平衡的决策系统
5.总体计划制定和实施
* MRP的逻辑和供应计划系统
* 计划的种类和计划的制定
* 管理制定计划的输入要素
* 计划实施过程的组织、沟通、协调和监控
* 库存监控和计划的调整
6.采购供应
* 采购的全过程
* 采购过程的关键步骤、主要难点和参与者
* 日常供应商不符合性的管理
7.生产制造
* 生产计划实施的监控
* 生产计划变更的管理
8.客户服务
* 正确理解“客户”,“客户的需求”和客户服务的范围
* 客户订单的管理
* 客户投诉的处置
9.物流服务
* 不同类别的物流
* 物流供应商的管理
* 渠道策略对物流配送网络建立的影响
10.考核与改善
* 供应链管理业绩考核
* 供应链管理的持续改善 1. Supply chain overview
* Understanding supply chain and challenges
2. Cross functional involvement in SCM
* Internal SC in the company and coordination between various sectors of supply chain
* Basic flows in supply chain
* Dynamic supply chain
* Functional and cross-functional team in supply chain
3. All driven by in-market demand
* Demand patterns
* Demand impact of internal operations
* In-market demand-driven approach
4. Demand and supply balance
* Top-down sales targets vs. Bottom-up sales forecast
* External demand vs. Internal supply capability
* Sales & Operation Planning process (S&OP)
5. Making and implementing overall plan
* MRP logic and supply planning systems
* Types of plan and plan generating
* Management of plan input elements
* Organization, communication, coordination and monitoring in the implementation process
* Inventory monitoring and supply plan adjustment
6. Procurement and material supply
* Overall process of procurement
* Key steps, main difficulties and cross-functional involvement in procurement process
* Non-conformance management of suppliers
7. Manufacturing
* Monitoring the implementation of production plan
* Managing the change of production plan
8. Customer services
* Correctly understanding ‘customer’, ‘customer needs’ and the scope of supply chain
* Management of customers’ orders
* Handling customers’ complaints effectively
9. Logistics services
* Different types of logistics
* 3PL management
* Impact of channel strategies on the establishment of logistics and distribution network
10. Performance measurement and continuous improvement
* SCM KPI measures
* PDCA in SCM
本课程名称： 供应链管理实务
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