Typical Participant: Personal assistants and executive secretaries with 2+ years working experience, who wish to improve their skills and work more efficiently, and develop new perspectives for the career development.
Course Objectives: Understanding the skills required and the expectations bosses have of their Personal Assistants Being aware that the more senior you become, the more important your behaviours become Learning new techniques for personal communication skills and better interacting with other people at work Enhancing time management skills to keep you organised and focused on the tasks Being able to represent yourself more professionally in front of important people Being prepared to climb the career ladder with confidence
Course Outline DAY 1 Brain storming session to share experiences and difficulties at work How tough is your job? What skills are needed?
Effective Interpersonal Skills Study of Yourself Self Analysis
培训师介绍
Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years. Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course. She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals. Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses: Presentation Skills (from Basic to Advanced) International Secretarial Skills Professional Development for PA’s (advanced course) Performance Coaching with NLP Business Etiquette Enhancing Email Communication
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课程大纲
Personal assistants and executive secretaries with 2+ years working experience, who wish to improve their skills and work more efficiently, and develop new perspectives for the career development.
Course Objectives:
Understanding the skills required and the expectations bosses have of their Personal Assistants
Being aware that the more senior you become, the more important your behaviours become
Learning new techniques for personal communication skills and better interacting with other people at work
Enhancing time management skills to keep you organised and focused on the tasks
Being able to represent yourself more professionally in front of important people
Being prepared to climb the career ladder with confidence
Course Outline
DAY 1
Brain storming session to share experiences and difficulties at work
How tough is your job?
What skills are needed?
Effective Interpersonal Skills
Study of Yourself
Self Analysis
培训师介绍
Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course. She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.
Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:
Presentation Skills (from Basic to Advanced)
International Secretarial Skills
Professional Development for PA’s (advanced course)
Performance Coaching with NLP
Business Etiquette
Enhancing Email Communication
本课程名称： 高级秘书与助理的素质拓展(英文授课）
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