Alex earned Master degree from University of Wollongong NSW Australia. He a professional executive coach, business consultant. His thinking style assists organizations to recognize and breakthrough their existing paradigms in order to solve strategic problems and generate non-traditional approaches to work through difficult situations. His business coaching clients often experience a quick hit by doubling their business within weeks. Alex has many years of working experiences as a professional corporate trainer, and has first-hand experience in Banks, Stock Broking and Tourism. When he was lecturer with Shanghai International Finance Institute, he gave training in Financial English and Banking Knowledges.
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课程介绍 评价详情(0)
培训受众:
课程收益:
理解如何确定客户的真正的需求
评估和改变在管理困难的情况时的行为
了解您个人对客户的影响
计划和管理您对客户的回应
课程大纲
1.反映组织价值的服务
2.比较您的服务和品牌形象
3.第一时间内给出-态度，想法，行为
试探出客户的真正需求
1.确认客户和问题
2.他们想我们做什么？
3.每次都积极回应
了解个人对客户的影响
1.措辞
2.语气
3.销售频率
4.第一时间了解
发展以客户为本的客户关系
1.通过语气和文字表达来处理客户关系
2.规划解决客户问题
最佳电子邮件和电话技巧
1.打开，阅读，回复，签署
2.十大错误
3.十大窍门
4.处理难以应付的客户和他们的要求
个人实践空间
1.停止做
2.保持做
3.从明天开始做
培训师介绍
Alex has many years of working experiences as a professional corporate trainer, and has first-hand experience in Banks, Stock Broking and Tourism. When he was lecturer with Shanghai International Finance Institute, he gave training in Financial English and Banking Knowledges.
本课程名称： 卓越的客户服务
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