学习与发展经理

* 培训经理、培训主管
* 培训专员
* 项目培训人员

培训与发展经理们的困惑在于如下三个方面：
1. 我怎样说服自己和企业培训是有用的？
2. 我怎样让培训在我的企业中有效发挥作用？
3. 我和我所在的培训部门在企业中如何自我发展？
通过案例分享、经验交流讨论，参加者可以获得在实际工作中必不可少的技能和方法，帮助他们自己找到走出以上3个困惑的光明之路。

1.培训经理的任务和业务活动
* 培训管理的重要性和作用
* 培训管理面临的挑战
* 培训经理的角色和职责

2.评估培训对企业业绩的作用
* 把培训政策与企业战略相联系
* 人力资源管理和培训的政策
* 组建一支有效的培训队伍
* 企业的培训系统
* 通过培训来增进对职业技能的预管理

3.培训需求分析
* 培训需求的界定和分析框架
* 培训需求分析的基本方法
* 需求问卷调查的步骤和注意事项
* 需求面谈的步骤和方法
* 搜集需求的面谈技巧
* 角色扮演

4.培训的设计和开发——发展专业的教学知识
* 制定一个培训项目的进程
* 区分战略目标、业务目标、培训目标
* 拟订教学目标
* 培训方案的开发
* 注意事项

5.培训的实施和跟进
* 培训计划的成型
* 影响培训计划的因素
* 培训项目的采购
* 培训项目实施的管理
* 培训项目的跟进

6.培训的评估
* 什么是培训评估
* 柯氏四层评估模型
* 基本的培训评估方法
* 案例分析：一种对培训评估的有效尝试

7.资质管理

8.培训与组织发展
1. The new tasks and activities of a training manager
* The importance and purpose of training management
* The new challenges for training management
* The role and responsibilities of a training manager

2. Evaluating the effect of training to company’s performance
* Aligning the training policy with company strategy
* HR management and training policy
* Setting up an effective training team
* Company training system
* Previsional management of positions and competencies

3. Training needs analysis
* The framework of training needs
* The basic methods of training needs analysis
* Training needs questionnaire
* Training needs interview-steps and tools
* Interviewing skills for needs analysis
* Role play

4. Training design and development
* Basic steps towards a professional training program
* Distinguishing strategic goal, operational goal and training goal
* Formulating training goals
* Training program development
* Matters of concern

5. Training implementation and following-up
* Constructing training plan
* Factors influencing a training plan
* Purchasing training services
* Managing training program implementation
* Training plan follow up

6. Training evaluation
* What is training evaluation
* Kirkpatrick’s 4-level evaluation model
* Basic training evaluation approaches
* Case study

7. Competency management

8. Training and organizational development