9.有效沟通以减少压力 * 高效沟通的步骤 * 处理异议 * 如何让信息明确地传递 * 沟通之窗 1. The existence of stress * Sources of stress * Types of stress
2. Personalities differences * Four styles * Combination of personality types
3. Differences in people’s needs and interests * What is needs * Circle of needs * Maslow’s needs theory
4. Differences of recognization * Values * Recognization and objective * Attitude
5. Diagnosis of stress at workplace
6. Self-release of professional stress
7. Conflict and stress * Five strategies of conflict management * Target of conflict management * Principle of conflict management
8. Working on emotion and stress * How to manage the "mood" * Skills of mood management
9. Effective communication to reduce stress * Steps of effective communication * Handling objections * How to communicate ideas clearly * Window of communication
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课程介绍 评价详情(0)
培训受众:
* 希望提高工作抗压能力的专业人士
* 希望通过有效控制时间来提高工作效率的专业人士
课程收益:
本次课程将针对您的日常工作安排，向您介绍一些良好的时间控制技巧和压力舒缓方式。
课程大纲
* 压力的来源
* 压力的基本类型
2.人的性格差异
* 工作属性四分法
* 性格组合
3.人的需求与利益差异
* 什么是需求
* 需求的循环过程
* 马斯洛的需求层次论
4.人的认知差异
* 价值观
* 认知与客观
* 工作态度
5.职场压力的诊断
6.职场压力的自我舒解
7.冲突与压力
* 冲突处理的五种策略
* 冲突处理的目标
* 冲突处理的原则
8.职场情绪管理与压力
* 如何管理“表象情绪”
* 情绪管理技巧
9.有效沟通以减少压力
* 高效沟通的步骤
* 处理异议
* 如何让信息明确地传递
* 沟通之窗
1. The existence of stress
* Sources of stress
* Types of stress
2. Personalities differences
* Four styles
* Combination of personality types
3. Differences in people’s needs and interests
* What is needs
* Circle of needs
* Maslow’s needs theory
4. Differences of recognization
* Values
* Recognization and objective
* Attitude
5. Diagnosis of stress at workplace
6. Self-release of professional stress
7. Conflict and stress
* Five strategies of conflict management
* Target of conflict management
* Principle of conflict management
8. Working on emotion and stress
* How to manage the "mood"
* Skills of mood management
9. Effective communication to reduce stress
* Steps of effective communication
* Handling objections
* How to communicate ideas clearly
* Window of communication
本课程名称： 压力与情绪管理
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