5.文化和冲突 * 文化在冲突中的作用 * 我们需要注意些什么 * 如何建设性地利用文化的多元性 1. Understanding conflict - origins, nature and scope * What is conflict * Underlying causes of conflict
2. Different types and phases of conflict and the effect on organisational culture and climate * How conflict manifests itself * What conflict tells us about an organisation * When conflict is positive
3. Communication in conflict * Reality checking and effective information management * Appropriate assertive communication * Giving and receiving constructive criticism * The role of perception
4. Managing emotion and resolving conflict * Self-awareness and personal prejudices * Encouraging greater openness from others * Individual reactions to conflict * Recognizing your emotional triggers * How to deal with your emotions in conflict * How mediation works * The stages of mediation
5. Culture and conflict * The role of culture in conflict * What to pay attention to * How to use cultural diversity constructively
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课程介绍 评价详情(0)
培训受众:
* 其他希望理解并
课程收益:
本课程将使参加者能分析公司中冲突产生的原因、范围和影响，并提高有效地解决冲突的策略。
课程大纲
* 冲突是什么
* 导致冲突的潜在因素
2.冲突的不同种类及对组织文化和氛围的影响
* 冲突如何体现出来
* 通过冲突，我们能发现企业的哪些情况
* 在何种场合下冲突是积极的
3.冲突中的沟通
* 整理信息，有效了解实际情况
* 合理的自主性沟通
* 提出并接受建设性的意见
* 意识到不同人有着不同的理解
4.管理和解决冲突
* 认知自己的情绪和个人偏见
* 激发他人进一步开放和包容的心态
* 面对冲突的个人反应
* 识别你的情绪导火线
* 如何在冲突中控制你的情绪
* 如何有效进行调解
* 调解的各个阶段
5.文化和冲突
* 文化在冲突中的作用
* 我们需要注意些什么
* 如何建设性地利用文化的多元性
1. Understanding conflict - origins, nature and scope
* What is conflict
* Underlying causes of conflict
2. Different types and phases of conflict and the effect on organisational culture and climate
* How conflict manifests itself
* What conflict tells us about an organisation
* When conflict is positive
3. Communication in conflict
* Reality checking and effective information management
* Appropriate assertive communication
* Giving and receiving constructive criticism
* The role of perception
4. Managing emotion and resolving conflict
* Self-awareness and personal prejudices
* Encouraging greater openness from others
* Individual reactions to conflict
* Recognizing your emotional triggers
* How to deal with your emotions in conflict
* How mediation works
* The stages of mediation
5. Culture and conflict
* The role of culture in conflict
* What to pay attention to
* How to use cultural diversity constructively
本课程名称： 冲突管理
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