1. The fundamentals of business communication * Assessment: how do you communicate * Purpose and principles of business communication * Obstacles of communication * Basic communication skills: presentation and listening
2. Further communication: knowing each other * The subject cognitive tactic - Self cognition - Temperament type * The object cognitive tactic - Psychological needs - Your management style - Difference of working methods - Temperament difference - Stress and requirement * Highly efficient "6-step" persuading method
3. Effective communication in the organization * What brings the problems in the cross-functional communication * Analyzing the stakeholders in the communication * How to understand and execute the communication within the company/organization - How to establish the effective internal communication system - 3 tactics to realize the effective internal communication * Meeting management - the usual communication tool within the company * Managing conflicts - The main origins of conflicts - The communication model in the conflict - The possible approaches to avoid conflicts - The appreciation-charm-resolution for conflicts
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培训受众:
课程收益:
本课程从上行、平行及下行三个方面出发为参加者提供了实践性和适应性的
课程大纲
* 沟通能力实测
* 沟通的目的和原则
* 沟通的障碍
* 基本的沟通技能：表达和倾听
2.知己知彼，沟通更进一步
* 主体认知策略
- 对自我的认知
- 气质类型
* 受众认知策略
- 心理需求
- 管理风格
- 工作方式的差别
- 气质差异
- 压力和需求
* 有效说服“六步法”
3.组织中的高效沟通
* 什么导致了跨部门沟通的问题
* 沟通干系人分析
* 怎样理解和进行公司/组织内的沟通
- 如何建立有效的内部沟通机制
- 有效内部沟通的三大攻略
* 公司/组织内沟通的常用工具——开会
* 有效的冲突管理
- 冲突的主要来源
- 冲突中的沟通模型
- 防止出现冲突的可能途径
- 赞赏的魅力解决冲突
1. The fundamentals of business communication
* Assessment: how do you communicate
* Purpose and principles of business communication
* Obstacles of communication
* Basic communication skills: presentation and listening
2. Further communication: knowing each other
* The subject cognitive tactic
- Self cognition
- Temperament type
* The object cognitive tactic
- Psychological needs
- Your management style
- Difference of working methods
- Temperament difference
- Stress and requirement
* Highly efficient "6-step" persuading method
3. Effective communication in the organization
* What brings the problems in the cross-functional communication
* Analyzing the stakeholders in the communication
* How to understand and execute the communication within the company/organization
- How to establish the effective internal communication system
- 3 tactics to realize the effective internal communication
* Meeting management - the usual communication tool within the company
* Managing conflicts
- The main origins of conflicts
- The communication model in the conflict
- The possible approaches to avoid conflicts
- The appreciation-charm-resolution for conflicts
本课程名称： 高级管理人员的沟通策略
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