Chinese employees, professionals and business executives who work with colleagues and business partners from various other cultures.
课程收益:
Under this circumstance, we have designed General Cultural Awareness which will give you insights into other cultures and present “Cultural Dimensions” that will help you measure various other cultures. Through this course,you will be able to understand people from other cultural backgrounds and orient your own behavior when dealing with them. In a word, this course will build up a communication bridge across different cultures.
课程大纲
1st day
9.00Welcoming, introduction and asking about expectations Warm-up game presenting different ways of welcoming
9.30The role of culture in business life
Topics: - What is culture and in which way does it influence on us? - The influence of subcultures, individuals and situations - The iceberg model
10.15Self-perception and perception by others Exercise
10.45 Coffee break
11.00 Dynamics and systematics of cultural differences, presentation of cultural dimensions Lecture
Topics: - Experiencing the dynamics of different ways of approaching - Examples of models of the description of culture and their meanings - Theoretical foundations of selected cultural dimensions - Attributing dimensions to countries
12.00 Lunch
13.00 Warm-up exercise
13.15 Communicating across cultural and spatial borders Dimensions: matter vs. relationship; direct vs. indirect; content vs. context Video, case studies
Topics: - Organization of relationships by way of communication - Different communication styles - Perceiving, understanding and developing understanding - Communication strategies - Explaining opinions and arguments - Structuring information - Telephone and e-mail contacts - Non-verbal communication
15.00 Coffee break
15.15 Continuing: Communication
Topics: - Explaining opinions and arguments - Structuring information - Telephone and e-mail contacts - Non-verbal communication
17.00 End of the first day
2nd day
9.00 My way or your way? – Successfully organizing cooperation Dimensions: high vs. low uncertainty avoidance, individualism vs. collectivism, dealing with time Case studies
- Topics: - Planning-oriented thinking - Dealing with time, keeping dates - Which factors influence on decision-making? - Culture of meetings - Work styles (independence, feedback, self-motivation, obligation to fulfil and to demand) - Individualism vs. collectivism: interpersonal relations or accomplishing one’s tasks? - Separating work life and private life - The difference between in-group and out-group - What is regarded “professional” and where?
11.00 Coffee break
11.15 Continuing
12.00 Lunch
13.00 Warm-up exercise
13.15 The Client is King – or is he not? Dimension: high vs. low power distance Case studies
Topics: - Attitude towards clients - Client requests and demands - Quality demands - Dealing with complaints - Conflict matters and possibilities to solve conflicts
14.45 Coffee break
15.00 Creating trust – that‘s quite easy?
Topics: - Trust as a precondition of cooperation - Different ways and examples of creating trust
16.00 Intercultural skills: summary and self-reflection Exercise
16.30 Feedback and securing results
17.00 End of the seminar
培训师介绍
With over twenty years of China experience and having lived in Shanghai for more than seven years, Mr. Schmitt’s business expertise lies in the fields of Cross-cultural training, marketing, PR, tourism and executive coaching with focus on China. He has been working for the German Chamber of Commerce Shanghai to combine economic targets with social and cultural considerations. Mr. Schmitt is certified as a renowned SinaLingua Cross-Cultural Business Trainer. For more than 3 years, he has trained hundreds of executives, engineers and specialists alike in Cross-Cultural management and Multicultural Teamwork. His clients, such as Novem, Commerzbank, Bosch, Schaeffler, Brose, Albany International and the Shanghai Expo 2010 have given him some of the highest possible satisfaction score throughout his training career. His seminar languages are German, English and Mandarin Chinese.
Education: Having a degree in Industrial Business Management, Mr. Schmitt studied Sinology and Ethnology in Germany and China. His education is complemented by a certification from the University of Germersheim in „Translation Management in Sino-German Cooperation" and a certification in „International Marketing" issued by B-wise Ltd. in Karlsruhe. Mr. Schmitt is a licensed Practitioner of NLP at The Society of NLP as well as an Organizational Coach by IECL. He is fluent in Chinese, German, English and French.
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培训受众:
课程收益:
课程大纲
9.00Welcoming, introduction and asking about expectations
Warm-up game presenting different ways of welcoming
9.30The role of culture in business life
Topics:
- What is culture and in which way does it influence on us?
- The influence of subcultures, individuals and situations
- The iceberg model
10.15Self-perception and perception by others
Exercise
10.45 Coffee break
11.00 Dynamics and systematics of cultural differences, presentation of cultural dimensions
Lecture
Topics:
- Experiencing the dynamics of different ways of approaching
- Examples of models of the description of culture and their meanings
- Theoretical foundations of selected cultural dimensions
- Attributing dimensions to countries
12.00 Lunch
13.00 Warm-up exercise
13.15 Communicating across cultural and spatial borders
Dimensions: matter vs. relationship; direct vs. indirect;
content vs. context
Video, case studies
Topics:
- Organization of relationships by way of communication
- Different communication styles
- Perceiving, understanding and developing understanding
- Communication strategies
- Explaining opinions and arguments
- Structuring information
- Telephone and e-mail contacts
- Non-verbal communication
15.00 Coffee break
15.15 Continuing: Communication
Topics:
- Explaining opinions and arguments
- Structuring information
- Telephone and e-mail contacts
- Non-verbal communication
17.00 End of the first day
2nd day
9.00 My way or your way? – Successfully organizing cooperation
Dimensions: high vs. low uncertainty avoidance, individualism vs. collectivism, dealing with time
Case studies
- Topics:
- Planning-oriented thinking
- Dealing with time, keeping dates
- Which factors influence on decision-making?
- Culture of meetings
- Work styles (independence, feedback, self-motivation, obligation
to fulfil and to demand)
- Individualism vs. collectivism: interpersonal relations or accomplishing
one’s tasks?
- Separating work life and private life
- The difference between in-group and out-group
- What is regarded “professional” and where?
11.00 Coffee break
11.15 Continuing
12.00 Lunch
13.00 Warm-up exercise
13.15 The Client is King – or is he not?
Dimension: high vs. low power distance
Case studies
Topics:
- Attitude towards clients
- Client requests and demands
- Quality demands
- Dealing with complaints
- Conflict matters and possibilities to solve conflicts
14.45 Coffee break
15.00 Creating trust – that‘s quite easy?
Topics:
- Trust as a precondition of cooperation
- Different ways and examples of creating trust
16.00 Intercultural skills: summary and self-reflection
Exercise
16.30 Feedback and securing results
17.00 End of the seminar
培训师介绍
Mr. Schmitt is certified as a renowned SinaLingua Cross-Cultural Business Trainer. For more than 3 years, he has trained hundreds of executives, engineers and specialists alike in Cross-Cultural management and Multicultural Teamwork. His clients, such as Novem, Commerzbank, Bosch, Schaeffler, Brose, Albany International and the Shanghai Expo 2010 have given him some of the highest possible satisfaction score throughout his training career.
His seminar languages are German, English and Mandarin Chinese.
Education:
Having a degree in Industrial Business Management, Mr. Schmitt studied Sinology and Ethnology in Germany and China. His education is complemented by a certification from the University of Germersheim in „Translation Management in Sino-German Cooperation" and a certification in „International Marketing" issued by B-wise Ltd. in Karlsruhe.
Mr. Schmitt is a licensed Practitioner of NLP at The Society of NLP as well as an Organizational Coach by IECL.
He is fluent in Chinese, German, English and French.
本课程名称： 跨文化感知课程
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