ITIL Practitioner Courses

必须要具备 ITIL Foundation 认证的人员，必须要拥有二年以上，IT 部门或是 IT 业的工作经验、企业内部 IT 部门的主管、流程的主管、资深 IT 工程师，即将晋身管理工作、IT 业、提供 IT 服务的人员

第一天
上 午 Module 1: Course Introduction [# hrs]
Module 2: ITSM Review [2 hrs]
下 午 Module 3: Planning & Managing ITIL Release & Control (IRC) Processes [3 hrs]
Case Study 1: Justifying/Setting up of the IRC Processes [2 hrs]


第二天
上 午 Module 4: Configuration Management [2 hrs]
Case Study 2: Managing the Configuration Management Process [2 hrs]
下 午 Case Study 3: Organizing the Configuration Management Process [2 hrs]
Case Study 4: Optimizing the Configuration Management Process [2 hrs (optional)]


第三天
上 午 Module 5: Change Management [2 hrs]
Case Study 5: Managing the Change Management Process [2 hrs]
下 午 Case Study 6: Organizing the Change Management Process [2 hrs (optional)]
Case Study 7: Optimizing the Change Management Process [2 hrs]


第四天
上 午 Module 6: Release Management [2 hrs]
Case Study 8: Managing the Release Management Process [2 hrs]
下 午 Case Study 9: Organizing the Release Management Process [2 hrs]
Case Study 10: Optimizing the Release Management Process [2 hrs (optional)]


第五天
上 午 Module 7: Optimizing Release & Control Processes [2 hr]
Case Study 11: Auditing/Improving the IRC Processes [2 hrs]
下 午 Module 8: Exam Prep [2 hrs]
Examination [2 hrs]