Manager/supervisors working in a multi-national environment and having everyday communication with foreign colleagues, superiors or/and clients
Assistant/secretary working with foreign managers
Any people using English as their working language and wanting to improve their communication effectiveness in English
培训颁发证书:
是
课程大纲
Course Outline
1. Communication Self-Assessment #1: Participants complete written forms individually
2. Key Communication Skills at Work Proactive mindset Accountable and self-motivated Emotional intelligence in communication Elicitation skills for clarifying and controlling The art of active listening
3. Conversation English and English Writing Skills Protocol and Correct Tone The 5 C’s of business writing Common writing mistakes Exercise – Demonstration and Practical Writing Links between Speech and Writing Notes on Spoken and Written Business English Language
4. English for Special Purposes Delivering Opinions Reporting to western management overseas Negotiation: Framing issues and Conflict management skills
5. Self-Assessment #2 Participants complete written forms individually
培训师介绍
Paul Murphy Senior Business Communication Trainer As a master trainer, Mr. Murphy is dedicated to coaching and training and delivers skills development workshops. Before settling in Shanghai, he accumulated 7 years IT consulting experience in the West within and got experience with pre-sales, project management, account management and software development. 2004 saw his entry into China training. Now with 7 years corporate training background in Shanghai, he is a sought after soft skills workshop facilitator. As a senior training consultant, he understands the real world challenges of business development, sales and logistics therefore his training materials are made to be practical and useful.
He has delivered tailored soft skills training and communication skills development programs to multinational companies in China. His favorite training topics are business English skills, TTT facilitation skills, cross-cultural soft skills, interactive sales presentations, conflict management skills, negotiation skills and executive influence, emotional intelligence, decision making and problem solving.
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培训受众:
Assistant/secretary working with foreign managers
Any people using English as their working language and wanting to improve their communication effectiveness in English
培训颁发证书:
课程大纲
1. Communication Self-Assessment #1:
Participants complete written forms individually
2. Key Communication Skills at Work
Proactive mindset
Accountable and self-motivated
Emotional intelligence in communication
Elicitation skills for clarifying and controlling
The art of active listening
3. Conversation English and English Writing Skills
Protocol and Correct Tone
The 5 C’s of business writing
Common writing mistakes
Exercise – Demonstration and Practical Writing
Links between Speech and Writing
Notes on Spoken and Written Business English Language
4. English for Special Purposes
Delivering Opinions
Reporting to western management overseas
Negotiation: Framing issues and Conflict management skills
5. Self-Assessment #2
Participants complete written forms individually
培训师介绍
Senior Business Communication Trainer
As a master trainer, Mr. Murphy is dedicated to coaching and training and delivers skills development workshops. Before settling in Shanghai, he accumulated 7 years IT consulting experience in the West within and got experience with pre-sales, project management, account management and software development. 2004 saw his entry into China training. Now with 7 years corporate training background in Shanghai, he is a sought after soft skills workshop facilitator. As a senior training consultant, he understands the real world challenges of business development, sales and logistics therefore his training materials are made to be practical and useful.
He has delivered tailored soft skills training and communication skills development programs to multinational companies in China. His favorite training topics are business English skills, TTT facilitation skills, cross-cultural soft skills, interactive sales presentations, conflict management skills, negotiation skills and executive influence, emotional intelligence, decision making and problem solving.
本课程名称： Excellent Business Communication in English
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