International Secretary Skills高级秘书的国际化素质(英文授课）

Secretaries and administrative support staff who have less than 4 years experience and want to become more professional in an International organisation. Learn new tools to support their Managers and teams more effectively such as Time Management, Cross-cultural Communication and overall enhance their professional image in-company.

Learning how to be professional, to be a better cross culture communicator

Dealing with clients and customers from different countries

Understanding and working with your foreign boss more effectively

Yes

Course Outline
Sharing Experiences of a Secretarial Nature

What Makes a Good Secretary?

How to Be Professional

What it means to be professional

What expectations your foreign boss has of you

Our image at work (how we should & shouldn't dress)

How we speak to other colleagues and clients

Adapting your style to a more sophisticated one

Practicing good habits

You Represent Your Boss, so Do It Professionally!

Considering scenarios with bosses and clients that require diplomacy and tact

Cross Cultural Communication Skills

Understanding the importance of being a good communicator

How to deal with different cultures effectively

Understanding differences between Western and Chinese culture

Organizational Skills

What does it mean to be an organised person?

Learning basic TM principles

Forward thinking & anticipation

How to Write Minutes of the Meeting

Formal English for Business

Making your English more polite

Polishing off your style for letters

Do's and Don'ts of spoken English when being professional

Personal Action Plan

Trainer Background培训师介绍
Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.
Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course. She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.
Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:
• Presentation Skills (from Basic to Advanced)
• International Secretarial Skills
• Professional Development for PA’s (advanced course)
• Performance Coaching with NLP
• Business Etiquette
• Enhancing Email Communication