Effective Conflict Management

- Anybody who has been facing conflict at work;
- Both Chinese and foreigners
- Managers of all levels, high-pos, key people.

Conflicts, if not managed well, can have a significant negative impact on personal and organizational effectiveness. Conflicts can distract people from their objectives; can decrease motivation; can block decision making, or the implementation of decisions, and so on.

However, if managed well, conflicts can facilitate change, growth, and can strengthen the cohesion between people.

“Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.”
-- William Ellery Channing

Learning Objectives/Content:
- Understand the different types and sources of conflicts;
- Learn the 6 Steps of Conflict Resolution;
- Learn the 4 Conflict Styles, and gain a clear picture of your own conflict style tendencies;
- Learn the major conflict management strategies, and how to choose the strategy according to the situation;
- Learn conflict management tools and techniques.

The content is based on thoroughly researched models and tools of Organizational Behavior; and it is enriched with case studies, exercises, discussions and personal experience.


Training methods:
The training uses learner centered interactive methodology:
- Interactive presentations;
- Case studies;
- Self-reflection and exercises;
- Role plays.

Senior Consultant and Trainer,
Co-Author of FiT In? Conflict Styles Report. Has been living in China for over 16 years, and fluent in Chinese language.

In order to ensure high quality interactions the number of participants is limited to 16.