1. Introduction and greetings 见面礼仪 - Timing 时间观念 - First and precedence 优先和次序 - Introduction 介绍 - Handshake, Hug, Kiss 握手、拥抱、和碰脸颊 - Business card exchange 交换名片 - Gift giving 交换礼物 - Projecting company’s image 展现公司形象
2. Receiving business clients 接待客户礼仪 - Reception etiquette 前台礼仪 - Signage and placard 引导标志 - Wait time 等候时间 - Drinks service: coffee, tea, water 饮料服务 - Leading the way in: cars, doors, stairs 引导客人进出门，上下交通工具，楼梯 - Leading the way out 道别礼仪 - Lasting impression 留给客人的长久印象
3. Business communication etiquette 商务谈话礼仪 - What to talk about 要说什么话呢？ - Climbing the career ladder 越爬越高，谈话越要正式 - When to start talking 何时谈话 - What to talk about 什么话题 - What not to talk about 不该说的言论 - Be careful of these situations 要当心的场合
4. Business meeting 会议礼仪 - Preparation and placard 准备过程 - Business seating plan 会议的就坐安排 - Body language and posture 肢体语言和姿势 - Note taking, recording 翻译，笔记，记录， - Etiquette Faux Pas 会谈中的礼仪禁忌 - 5. Telephone etiquette 电话礼仪 - Calling out “Convenient to talk?” 方便说话？ - Answering call 如何接电 - Filtering calls 如何过滤 - Transferring 转机技巧 - Message taking 留言技巧 - International phonetic alphabet 国际语音字母 - Ending the call 挂机技巧 - When not to use telephone 不宜使用的场合 - Etiquette Faux Pas 礼仪禁忌
6. Email etiquette 电邮礼仪 - Format and setting, heading and ending format 字体，文本格式，书信礼仪 - Business writing style 商务英语写作 - Confidentiality 商务秘密 - Timely response 尽快回复 - Personal signature 个人签名的内容 - Out of office auto response 自动回复 - Email etiquette faux pas 礼仪禁忌
7. Image Enhancement 加强个人形象 - How to look professional 专业形象 - Body language 肢体语言 - Personal hygiene 个人卫生 - Wear for men 男士穿着 - Wear for women 女士穿着 - Image importance for internal and external staff 内勤和外勤员工的形象
你实际购买的价格
付款时最多可用0淘币抵扣0元现金
购买成功后，系统会给用户帐号返回的现金券
课程介绍 评价详情(0)
培训受众:
课程收益:
培训颁发证书:
课程大纲
- Timing 时间观念
- First and precedence 优先和次序
- Introduction 介绍
- Handshake, Hug, Kiss 握手、拥抱、和碰脸颊
- Business card exchange 交换名片
- Gift giving 交换礼物
- Projecting company’s image 展现公司形象
2. Receiving business clients 接待客户礼仪
- Reception etiquette 前台礼仪
- Signage and placard 引导标志
- Wait time 等候时间
- Drinks service: coffee, tea, water 饮料服务
- Leading the way in: cars, doors, stairs 引导客人进出门，上下交通工具，楼梯
- Leading the way out 道别礼仪
- Lasting impression 留给客人的长久印象
3. Business communication etiquette 商务谈话礼仪
- What to talk about 要说什么话呢？
- Climbing the career ladder 越爬越高，谈话越要正式
- When to start talking 何时谈话
- What to talk about 什么话题
- What not to talk about 不该说的言论
- Be careful of these situations 要当心的场合
4. Business meeting 会议礼仪
- Preparation and placard 准备过程
- Business seating plan 会议的就坐安排
- Body language and posture 肢体语言和姿势
- Note taking, recording 翻译，笔记，记录，
- Etiquette Faux Pas 会谈中的礼仪禁忌
-
5. Telephone etiquette 电话礼仪
- Calling out “Convenient to talk?” 方便说话？
- Answering call 如何接电
- Filtering calls 如何过滤
- Transferring 转机技巧
- Message taking 留言技巧
- International phonetic alphabet 国际语音字母
- Ending the call 挂机技巧
- When not to use telephone 不宜使用的场合
- Etiquette Faux Pas 礼仪禁忌
6. Email etiquette 电邮礼仪
- Format and setting, heading and ending format 字体，文本格式，书信礼仪
- Business writing style 商务英语写作
- Confidentiality 商务秘密
- Timely response 尽快回复
- Personal signature 个人签名的内容
- Out of office auto response 自动回复
- Email etiquette faux pas 礼仪禁忌
7. Image Enhancement 加强个人形象
- How to look professional 专业形象
- Body language 肢体语言
- Personal hygiene 个人卫生
- Wear for men 男士穿着
- Wear for women 女士穿着
- Image importance for internal and external staff 内勤和外勤员工的形象
8. Western Table Manners 西餐与品酒礼仪
培训师介绍
Lawrence先生曾受ICS《上海外语频道》邀请担任节目嘉宾分享商务礼仪知识并也在IPTV数码电视的“生活天天侃”中与观众分享生活知识；《上海日报》、That’s Shanghai等杂志报纸对其也进行过采访报道。他同时也为一些杂志供稿分享他从事培训事业的观察及实例经验。
本课程名称： 国际化的商务礼仪
查看更多：职业素养公开课