1. Good knowledge of your professional role * Requirements and characteristics of a professional assistant * Identifying the business environment * Knowing the structure of your organization * Your role and mission
2. Communicating effectively * Analysis of common mistakes * 3 steps of effective communication * 6 key factors * Using communication skills to solve problems
3. Interpersonal relationships at workplace * Identifying your own responsibilities * Improving interpersonal relationship * Dealing with conflicts * Coordinating well with your superiors and peers
4. Business e-mail writing * E-mail etiquette * 6 principles for business e-mail writing * How to refuse customer’s request by e-mail
5. Preparing & organizing meetings * Preparing a meeting * Organizing a meeting * Writing a report * Preparing relevant slides and documents * How to conduct a meeting
6. Organizing business trip * Preparations * Planning business trip
7. Time management tools * Constructing an effective working plan * Principles of prioritizing tasks * Respecting colleagues’ time management * Useful tools for time management
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课程介绍 评价详情(0)
培训受众:
* 部门经理秘书
课程收益:
课程大纲
* 职业化助理的要求和特点
* 了解企业的法律、政策、经济环境
* 了解您的企业结构
* 您的作用和任务
2.助理如何在日常工作中做到有效沟通
* 助理在沟通中的常见错误分析
* 有效沟通的3个步骤
* 沟通中的6个重要因素
* 运用沟通技巧解决实际问题
3.工作中的人际关系与冲突的处理
* 确认工作职责，知己知彼
* 工作中的人际关系
* 工作中冲突的处理
* 与您的上级/同事默契配合
4.商务电邮英文写作
* 英文电邮应遵循的礼仪
* 商务电邮英文写作的6大原则
* 一封婉拒客户要求的电邮
5.会议的组织与准备
* 会议的筹备
* 会议的组织
* 撰写会议报告
* 会议中视觉资料的使用
* 主持会议
6.差旅管理
* 差旅准备工作
* 差旅计划拟定
7.合理使用时间
* 科学的工作计划
* 任务优先权的原则
* 有效配合上级和同事的时间
* 有效的时间管理工具
1. Good knowledge of your professional role
* Requirements and characteristics of a professional assistant
* Identifying the business environment
* Knowing the structure of your organization
* Your role and mission
2. Communicating effectively
* Analysis of common mistakes
* 3 steps of effective communication
* 6 key factors
* Using communication skills to solve problems
3. Interpersonal relationships at workplace
* Identifying your own responsibilities
* Improving interpersonal relationship
* Dealing with conflicts
* Coordinating well with your superiors and peers
4. Business e-mail writing
* E-mail etiquette
* 6 principles for business e-mail writing
* How to refuse customer’s request by e-mail
5. Preparing & organizing meetings
* Preparing a meeting
* Organizing a meeting
* Writing a report
* Preparing relevant slides and documents
* How to conduct a meeting
6. Organizing business trip
* Preparations
* Planning business trip
7. Time management tools
* Constructing an effective working plan
* Principles of prioritizing tasks
* Respecting colleagues’ time management
* Useful tools for time management
本课程名称： 高级助理必备
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