无形性、评审侧重质量而不是价格、无法存储性、易变性、不可分割性、不能再销售、服务采购复杂等属性使得服务采购呈现出不同的难度。“服务采购难于把握和控制”，“服务的无形性使得确定其范围和要求很困难”， “对供应商的服务范围给出明确和完整的要求和描述实在是不容易”，“有些内部客户所需要的服务非常特别，很难在市场上找到供应商”......服务的特征决定了其采购有着不同于有形物品采购的艰难，SOW（statement of work）是服务采购中最为关键的步骤，SOW 的质量直接影响最终服务的结果。
6.服务采购的成功要素 * 经验分享 * 头脑风暴 1. Overview of service purchasing * Main services the company offers * Classification and position of service purchasing * Stakeholders’ evaluation about service purchasing
2. Characteristics of service purchasing * Main difficulties of service purchasing * Features of demands * Features of the service market structure * Features of cost control * Features of the end service quality evaluation
3. Purchasing the right services * Describing the scope and demand of services * Involving the cross - functional stakeholders * Standardizing the service purchasing process
4. Establishing the SOW * Elements of SOW * Developping SOW * Common mistakes and problems in SOW
5. Standardizing the service purchasing process * Evaluationing and selecting of service suppliers * Making the service contract * Implementing the service * Evaluating the service
6. Factors of successful service purchasing * Experience sharing * Brainstorming
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课程介绍 评价详情(0)
培训受众:
课程收益:
课程大纲
* 企业涉及的主要服务内容
* 服务采购的分类和定位
* 利益相关者对服务采购的评价
2.服务采购的特点
* 服务采购的主要困难
* 需求特征
* 市场结构特征
* 成本控制的特征
* 最终服务质量评定的特征
3.采购正确的服务
* 描述服务的范围和要求
* 跨部门利益相关者的参与
* 规范服务的采购流程
4.构建SOW（statement of work）工作说明书
* SOW 的构成
* SOW 的制定
* 常见的SOW中的错误和问题
5.规范服务的采购流程
* 服务商的评定和选择
* 服务合同的制定
* 服务的履行过程
* 服务结果的评定
6.服务采购的成功要素
* 经验分享
* 头脑风暴
1. Overview of service purchasing
* Main services the company offers
* Classification and position of service purchasing
* Stakeholders’ evaluation about service purchasing
2. Characteristics of service purchasing
* Main difficulties of service purchasing
* Features of demands
* Features of the service market structure
* Features of cost control
* Features of the end service quality evaluation
3. Purchasing the right services
* Describing the scope and demand of services
* Involving the cross - functional stakeholders
* Standardizing the service purchasing process
4. Establishing the SOW
* Elements of SOW
* Developping SOW
* Common mistakes and problems in SOW
5. Standardizing the service purchasing process
* Evaluationing and selecting of service suppliers
* Making the service contract
* Implementing the service
* Evaluating the service
6. Factors of successful service purchasing
* Experience sharing
* Brainstorming
本课程名称： 服务采购：实践与工具
查看更多：采购管理公开课