1. Duties and roles of sales staff * Success or failure of your company depends on - What do you sell everyday - Customer expectations - Comparison between professional and non-professional sales person - 7 tasks and professional behaviour norms * Developing and managing customers - SWOT analysis: avoiding risks and seizing opportunities - Analyzing competitors - Looking for ideal target clients - Understanding your products - Customer motivations, needs and decision - making process during purchasing
2. Exploiting communication and negotiation skills * Skills of communicating with customers - Three obstacles in communication process - Effective listening, expression and questioning - Understanding F-O-S * Competence in negotiation - Objectives of negotiation - 6 steps of negotiation - Result of negotiation - Ten easy - made mistakes in a negotiation
3. Stages of sales * Preparation: for a visit * Getting in touch: the 4*20 principles * Understanding * Persuasion * Conclusion: recognizing green light signals * Consolidation: relationship with customers
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培训受众:
课程收益:
本课程帮助参加者全面提升销售中的沟通能力，系统把握销售的六个关键环节，成功塑造
课程大纲
* 公司的成败取决于
- 您每天在销售什么
- 客户对您的期望
- 职业化与非职业化销售人员的比较
- 您的七大任务和职业行为准则
* 开发和管理我们的客户
- SWOT 分析：趋利避险，寻找机会
- 竞争对手分析
- 寻找我们理想的目标客户
- 您如何理解产品
- 把握客户的动机、需求和决策过程
2.运用您的沟通和谈判能力
* 与客户沟通的技巧
- 三个层次的沟通障碍
- 有效地倾听、表达、提问
- 理解事实-观点-情感
* 与客户进行谈判的能力
- 谈判目标
- 谈判6步法
- 谈判结果
- 谈判中容易犯的十大错误
3.销售是一次旅行：6步法
* 准备：拜访客户
* 接触：4x20原则
* 了解
* 说服
* 决定：识别客户的绿灯信号
* 巩固：与客户的关系
4.在销售中前进
1. Duties and roles of sales staff
* Success or failure of your company depends on
- What do you sell everyday
- Customer expectations
- Comparison between professional and non-professional sales person
- 7 tasks and professional behaviour norms
* Developing and managing customers
- SWOT analysis: avoiding risks and seizing opportunities
- Analyzing competitors
- Looking for ideal target clients
- Understanding your products
- Customer motivations, needs and decision - making process during purchasing
2. Exploiting communication and negotiation skills
* Skills of communicating with customers
- Three obstacles in communication process
- Effective listening, expression and questioning
- Understanding F-O-S
* Competence in negotiation
- Objectives of negotiation
- 6 steps of negotiation
- Result of negotiation
- Ten easy - made mistakes in a negotiation
3. Stages of sales
* Preparation: for a visit
* Getting in touch: the 4*20 principles
* Understanding
* Persuasion
* Conclusion: recognizing green light signals
* Consolidation: relationship with customers
4. Making progress in selling
本课程名称： 职业销售技巧
查看更多：销售管理公开课