7. 新任管理者的时间管理 * 确定优先顺序 * 赶走时间的“偷窃者” 1. Transformation from team member to team leader * From being managed to manage - Functions of oneself and goal transformations - Individual and team objectives - The change of interpersonal relationship * Positioning of the management role - The purposes of management - Differences between management and leadership - Management essentials for successful managers - The pitfalls of management
2. Effective communication * Communication obstacles * Six factors in communication * Verbal and non-verbal communication * Understanding different communication styles
3. Conflicts management * Knowing our working environment - Universality and inevitability of conflicts - The two sides of conflict and its variability * Reasonable solutions to conflicts - Solving the conflicts of interpersonal relationships reasonably - Adepting at coordinating relationship among the organizations * Managing cross-functional conflicts effectively
4. Effective coaching skills for managers * The definition of employee coaching * “Can’t do it after teaching” or “don’t know how to teach” * The obstacles of employee coaching * The elements of employee coaching * Principles of providing feedback * Steps of employee coaching * Practice of employee coaching
5. Motivating subordinates effectively * Demand theory and two-factor theory analysis * Effectiveness and limits of material incentive * Investigating and reading the incentive factors * Understanding the employees’ motivation and demands * Effective incentive recipes for managers
6. Building effective teams * Stages of team development * Basic characteristics of a team * The definition of team building * Characteristics of effective team and comments on team activities * Formation of effective team and team development * Effective team and team spirit * Identification and application of team roles - Identification of team roles - Complementation of team roles * Investigating the team working modes and making an improvement plan
7. Time management for new managers * Prioritization * Get rid of time “Stealer”
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本课程着眼于以上两点，赋予理念、授予技能，给予参加者全面的剖析和引导。
课程大纲
* 从被管理到管理
- 自身职能和目标的变化
- 个人目标与团队目标
- 所处人际关系的变化
* 管理角色的定位
- 管理的目的是什么
- 管理和领导的差异
- 成功管理者的管理能力必备
- 管理的误区
2.管理中的有效沟通
* 沟通的障碍
* 强化沟通的六大要素
* 语言与非语言沟通技巧
* 了解不同的沟通类型
3.管理冲突
* 了解我们的工作环境
- 冲突的普遍性和必然性
- 冲突的两面性和可变性
* 合理解决冲突的办法
- 合理解决人际之间的冲突
- 善于协调组织之间的关系
* 有效管理跨部门冲突
4. 团队管理者员工辅导技能
* 什么是员工辅导
* 是“教不会”还是“不会教”
* 员工辅导的障碍所在
* 员工辅导的要素
* 提供反馈的规则
* 员工辅导的步骤
* 员工辅导的具体实践
5.有效激励下属
* 需求理论与双因素理论的分析
* 物质激励的有效性及局限性
* 激励因素调研及解读
* 理解下属的动机与需求
* 经理的有效激励菜谱
6.打造高效团队
* 群体发展阶段
* 团队基本特征
* 什么是团队建设
* 高效团队的特征及团队活动点评
* 高效团队的形成及团队发展
* 高效团队与团队精神
* 团队角色的理解和运用
- 团队角色辨识
- 团队角色互补
* 团队工作模式的调查及制定改善计划
7. 新任管理者的时间管理
* 确定优先顺序
* 赶走时间的“偷窃者”
1. Transformation from team member to team leader
* From being managed to manage
- Functions of oneself and goal transformations
- Individual and team objectives
- The change of interpersonal relationship
* Positioning of the management role
- The purposes of management
- Differences between management and leadership
- Management essentials for successful managers
- The pitfalls of management
2. Effective communication
* Communication obstacles
* Six factors in communication
* Verbal and non-verbal communication
* Understanding different communication styles
3. Conflicts management
* Knowing our working environment
- Universality and inevitability of conflicts
- The two sides of conflict and its variability
* Reasonable solutions to conflicts
- Solving the conflicts of interpersonal relationships reasonably
- Adepting at coordinating relationship among the organizations
* Managing cross-functional conflicts effectively
4. Effective coaching skills for managers
* The definition of employee coaching
* “Can’t do it after teaching” or “don’t know how to teach”
* The obstacles of employee coaching
* The elements of employee coaching
* Principles of providing feedback
* Steps of employee coaching
* Practice of employee coaching
5. Motivating subordinates effectively
* Demand theory and two-factor theory analysis
* Effectiveness and limits of material incentive
* Investigating and reading the incentive factors
* Understanding the employees’ motivation and demands
* Effective incentive recipes for managers
6. Building effective teams
* Stages of team development
* Basic characteristics of a team
* The definition of team building
* Characteristics of effective team and comments on team activities
* Formation of effective team and team development
* Effective team and team spirit
* Identification and application of team roles
- Identification of team roles
- Complementation of team roles
* Investigating the team working modes and making an improvement plan
7. Time management for new managers
* Prioritization
* Get rid of time “Stealer”
本课程名称： 新晋经理的管理技能
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