1. The dress code for salesperson * The importance of business dress * 4 principles of the image and 6 “not allowed” in dress code * How to dress on different occasions * Dress code for saleswoman and for the salesman
2. The body images of salesperson * Standing, sitting - the skills to maintain good posture * Standing for salesman and saleswoman * Walking * Shaking hands * Eye contact * Smile
3. The telephone etiquette for salesperson * The importance of telephone etiquette * The factors for good telephone conversation quality * How to answer / hang up the phone and use mobile properly
4. Table manners for salesperson * How to prepare a dinner * Table manners for Chinese and Western banquets
5. The etiquette in business visit * How to introduce both parties and give name cards * How to welcome your guests * How to accompany them * How to use a car * How to say goodbye * How to arrangement seats
6. The skills of communication and interaction with the customer * Through the “listening” to understand * Through the “questions” to clarify * Through the “express” to convince * Through the “trust” to build the relationship
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课程大纲
* 外在形象及服饰的重要性
* 销售人员形象四原则和着装六不准
* 商务着装的场合及要素
* 女性销售人员和男性销售人员的形象要求
2.销售人员商务形体礼仪
* 站姿、坐姿——保持良好姿态的技巧
* 男士和女士的标准站姿和行走姿态
* 握手——这5秒钟意味着经济效益
* 眼神——传递内心热情的第一通道
* 微笑——运气和财富的交换器
3.销售人员电话礼仪
* 电话礼仪的重要性
* 影响通话质量的因素
* 接听和挂断电话的礼仪、移动电话礼仪
4.销售人员餐饮礼仪
* 宴请准备
* 中餐和西餐餐饮礼仪
5.销售人员公务礼仪
* 介绍礼仪、递送名片的原则
* 迎接的礼仪
* 接待陪同礼仪
* 轿车礼仪
* 送别礼仪
* 会议的、谈判、签约的座次礼仪
6.与客户沟通和互动的技巧
* 通过“聆听”了解对方
* 通过“提问”澄清问题
* 通过“表达”让对方理解
* 通过“信任”建立关系
1. The dress code for salesperson
* The importance of business dress
* 4 principles of the image and 6 “not allowed” in dress code
* How to dress on different occasions
* Dress code for saleswoman and for the salesman
2. The body images of salesperson
* Standing, sitting - the skills to maintain good posture
* Standing for salesman and saleswoman
* Walking
* Shaking hands
* Eye contact
* Smile
3. The telephone etiquette for salesperson
* The importance of telephone etiquette
* The factors for good telephone conversation quality
* How to answer / hang up the phone and use mobile properly
4. Table manners for salesperson
* How to prepare a dinner
* Table manners for Chinese and Western banquets
5. The etiquette in business visit
* How to introduce both parties and give name cards
* How to welcome your guests
* How to accompany them
* How to use a car
* How to say goodbye
* How to arrangement seats
6. The skills of communication and interaction with the customer
* Through the “listening” to understand
* Through the “questions” to clarify
* Through the “express” to convince
* Through the “trust” to build the relationship
本课程名称： 职业销售必备的商务礼仪（微课程）
查看更多：职业素养公开课