I. The key communication skills for project managers 1. Identifying and overcoming the obstacles in interpersonal communication 2. Presentation skills and listening skills 3. How to understand others better 4. Effective negotiation and influencing skills
II. Effective communication in project environments 1. Integrated application of various communication channels * Project reporting * Project progress review meeting * Reflecting project status via various charts
2. Managing communication in projects * Project stakeholder analysis - Mapping out project stakeholders - Stakeholder analysis matrix - The communication strategy for various stakeholders in a project - How to combine the stakeholders analysis with the communication and risk management in projects
3. Communication management plan in projects * The differences and common points between the daily communication and communication in projects * The objective and process of project communication management * The content of a project communication plan
4. Resolving conflicts in projects * The main causes of conflicts in projects * The various means to deal with conflicts * How to build the cooperative culture in project environment
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课程介绍 评价详情(0)
培训受众:
* 项目主管
* 项目成员
课程收益:
然而，也有数据表明，至少80%的项目经理都存在沟通方面的问题，由于沟通不畅导致项目延期、费用超支、质量不符客户要求的项目数不胜数。
因此，每位项目管理人员都非常有必要全面掌握项目中的沟通管理方法和技巧。
课程大纲
1.识别沟通的误区，跨越沟通的障碍
2.有效的表达和聆听
3.加强理解能力
4.有效的谈判和说服技巧
二、在项目中实现有效沟通
1.多种沟通渠道的综合应用
* 项目报告
* 项目进展回顾和小结会
* 用图表清晰反应项目进程和状况
2.项目中的沟通管理
* 项目干系人分析
- 识别和罗列项目干系人
- 项目干系人分析矩阵
- 项目干系人沟通策略
- 项目干系人分析与风险管理和沟通管理的有效结合
3.项目中的沟通管理计划
* 项目沟通与日常工作沟通的联系与区别
* 项目沟通管理的目标和过程
* 项目沟通管理计划的内容
4.有效解决冲突，形成良好的协作关系
* 冲突的来源
* 解决冲突的有效方法
* 如何在项目环境中形成良好的合作氛围
I. The key communication skills for project managers
1. Identifying and overcoming the obstacles in interpersonal communication
2. Presentation skills and listening skills
3. How to understand others better
4. Effective negotiation and influencing skills
II. Effective communication in project environments
1. Integrated application of various communication channels
* Project reporting
* Project progress review meeting
* Reflecting project status via various charts
2. Managing communication in projects
* Project stakeholder analysis
- Mapping out project stakeholders
- Stakeholder analysis matrix
- The communication strategy for various stakeholders in a project
- How to combine the stakeholders analysis with the communication and risk management in projects
3. Communication management plan in projects
* The differences and common points between the daily communication and communication in projects
* The objective and process of project communication management
* The content of a project communication plan
4. Resolving conflicts in projects
* The main causes of conflicts in projects
* The various means to deal with conflicts
* How to build the cooperative culture in project environment
本课程名称： 全面提升项目经理的沟通能力
查看更多：项目管理公开课