4.如何处理工作中的人际关系，合理解决冲突 * “知已知彼” * “听”的技巧 * 与上级沟通的技巧 * 与下级沟通的技巧 * 与同级沟通的技巧 * 如何正确面对并合理解决冲突 1. Essentials of communication * Purpose and principles * Methods and key skills
2. Effective methods and skills of communication * How to write effective business letters * Non-verbal communication * Verbal communication: expression, listening and questioning * Six effective ways of persuasion
3. Effective communication in a meeting * Why do some meetings fail * How to organize a meeting effectively * Preparing and chairing a meeting
4. Dealing with the interpersonal relationship and conflict resolution * Knowing your colleagues and yourself * "Listening" techniques * How to communicate with superiors * How to communicate with subordinates * How to communicate with colleagues * How to face and resolve conflicts properly
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课程介绍 评价详情(0)
培训受众:
* 希望能将工作计划准确地与上级和同事沟通或提高工作沟通能力（会议、工作汇报、演讲）的人士
课程收益:
本课程将与您分享如何选择和运用最恰当的语言和语调。通过2天培训，将使您洞悉自己及其他人的沟通风格，掌握清晰有效地收发信息、观点、思维、情感和需求的各种技巧。
课程大纲
* 目的与原则
* 方法与关键性技能
2.有效的沟通方法与技巧
* 书面沟通：准确有效的商业文件
* 非语言的沟通
* 语言沟通：表达、倾听、提问
* 有效说服的六张牌
3.会议中的有效沟通
* 为什么有的会议会失败
* 有效会议的组织技巧
* 准备和主持会议
4.如何处理工作中的人际关系，合理解决冲突
* “知已知彼”
* “听”的技巧
* 与上级沟通的技巧
* 与下级沟通的技巧
* 与同级沟通的技巧
* 如何正确面对并合理解决冲突
1. Essentials of communication
* Purpose and principles
* Methods and key skills
2. Effective methods and skills of communication
* How to write effective business letters
* Non-verbal communication
* Verbal communication: expression, listening and questioning
* Six effective ways of persuasion
3. Effective communication in a meeting
* Why do some meetings fail
* How to organize a meeting effectively
* Preparing and chairing a meeting
4. Dealing with the interpersonal relationship and conflict resolution
* Knowing your colleagues and yourself
* "Listening" techniques
* How to communicate with superiors
* How to communicate with subordinates
* How to communicate with colleagues
* How to face and resolve conflicts properly
本课程名称： 沟通与协调
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