1. The fundamentals of business communication * Assessment: how do you communicate * Purpose and principles of business communication * Obstacles of communication * Basic communication skills: presentation and listening
2. Further communication: knowing each other * The subject cognitive tactic - Self cognition - Temperament type * The object cognitive tactic - Psychological needs - Your management style - Difference of working methods - Temperament difference - Stress and requirement * Highly efficient "6-step" persuading method
3. Effective communication in the organization * What brings the problems in the cross-functional communication * Analyzing the stakeholders in the communication * How to understand and execute the communication within the company/organization - How to establish the effective internal communication system - 3 tactics to realize the effective internal communication * Meeting management - the usual communication tool within the company * Managing conflicts - The main origins of conflicts - The communication model in the conflict - The possible approaches to avoid conflicts - The appreciation-charm-resolution for conflicts
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本课程从上行、平行及下行三个方面出发为参加者提供了实践性和适应性的沟通策略。帮助您在企业中，与各级别的同事就新观点、创新想法及更好地完成工作的方式上沟通地更顺畅，并对他们施加影响，通过发展双赢的跨职能关系，从而达成组织的高效率。
课程大纲
* 沟通能力实测
* 沟通的目的和原则
* 沟通的障碍
* 基本的沟通技能：表达和倾听
2.知己知彼，沟通更进一步
* 主体认知策略
- 对自我的认知
- 气质类型
* 受众认知策略
- 心理需求
- 管理风格
- 工作方式的差别
- 气质差异
- 压力和需求
* 有效说服“六步法”
3.组织中的高效沟通
* 什么导致了跨部门沟通的问题
* 沟通干系人分析
* 怎样理解和进行公司/组织内的沟通
- 如何建立有效的内部沟通机制
- 有效内部沟通的三大攻略
* 公司/组织内沟通的常用工具——开会
* 有效的冲突管理
- 冲突的主要来源
- 冲突中的沟通模型
- 防止出现冲突的可能途径
- 赞赏的魅力解决冲突
1. The fundamentals of business communication
* Assessment: how do you communicate
* Purpose and principles of business communication
* Obstacles of communication
* Basic communication skills: presentation and listening
2. Further communication: knowing each other
* The subject cognitive tactic
- Self cognition
- Temperament type
* The object cognitive tactic
- Psychological needs
- Your management style
- Difference of working methods
- Temperament difference
- Stress and requirement
* Highly efficient "6-step" persuading method
3. Effective communication in the organization
* What brings the problems in the cross-functional communication
* Analyzing the stakeholders in the communication
* How to understand and execute the communication within the company/organization
- How to establish the effective internal communication system
- 3 tactics to realize the effective internal communication
* Meeting management - the usual communication tool within the company
* Managing conflicts
- The main origins of conflicts
- The communication model in the conflict
- The possible approaches to avoid conflicts
- The appreciation-charm-resolution for conflicts
本课程名称： 高级管理人员的沟通策略
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