国际商务礼仪

This training is designed for Chinese who work with western colleagues and business partners, especially front-line staffs and newly recruited employees.

This training is designed for Chinese who work with western colleagues and business partners, especially front-line staffs and newly recruited employees. The 1-day seminar aims to create full awareness of the concept of business etiquette and proper manners in different business scenarios. The knowledge in general business etiquettes will help participants in communications and co-operations in multicultural business environment. The advantage after training:
• Profound in the etiquette associated with different business environment
• Professional preparation for a successful communication with international partners
• Enhance the image and reputation through appropriate self-presenting

9.00 a.m. Mindset & Attitude
- True meaning of business etiquette
- The right attitude – thinking from others’ perspective
- The first Impression – smile with your eyes

9.30 a.m. Greetings and Introductions
- Using business cards
- Hand shakes and business hugs
- Other useful greeting manners
- Self - introduction
- Addressing individuals
- Remembering names

10.15 a.m. Coffee break

10.30 a.m. Communication
- Telephone manners
- Using cell phones
- E-mail communication manners

11.30 p.m. Lunch

12.30 p.m. Dealing with the Boss
- Reporting to your boss
- Things to pay attention to as a supervisor

1.00 p.m Sitting, Standing and Walking
- The appropriate way to sit
- The appropriate way to stand
- The appropriate way to walk
- The appropriate way to squat


1.45 p.m. Gestures
- The meaning of different gestures
- The appropriate way to put your hand

2.00 p.m. Dress Codes
- Guidelines for women’s dress codes
- Guidelines for men‘s dress codes

3.00 p.m. Coffee break

3.15 p.m. Social Distance
- Common social distance
- Several factors affecting social distance

3.30 p.m. Table Manners
- Making reservations, table arrangement, and ordering
- Business meals and buffet

4.15 p.m. Business Manners in Public
- Shopping mall
- Hotel
- Toilet

4.30 p.m. Patterns of German society
Historical, sociological, and philosophical background Information

5.00 p.m. Q & A, Evaluation & Feedback

5.15 p.m. End of Training

Mr. Huebner, born in Switzerland, has studied Political Science at the University of Leipzig in Germany and at the Higher School of Economics in Moscow. Interested　in Asian affairs, he also learned Japanese at the Kyoto Centre for Japanese Linguistic Studies in Japan. His education is complemented by an adult teaching certificate from the International House organization and a project management training with a cross-cultural focus.
Work experience:
After receiving his degree, Mr. Huebner worked as trainee at the United Nations University headquarters in Tokyo, a global top-ten think tank, where he planned and implemented international conferences and outreach projects. He also participated in the establishment of a new research direction on sustainability in decision-making.

Having returned to Germany, he became Project Coordinator at the Institute for Cultural Diplomacy in Berlin and was appointed as director of the East Asia Programme soon after. During this time, Mr. Huebner conceptualized and implemented young leader’s seminars on East Asian issues and built partnerships with Asian companies, trade associations, embassies and the German Asia-Pacific Business Circle.

In 2010 he moved to China to take up a lectureship at the Zhejiang University of Science and Technology, a Chinese-German model university of applied sciences, where he teaches Intercultural Management, business etiquette and German in a joint program with three German partner universities. He is a member of the German Chamber of Commerce in Shanghai and a local lecturer of the German Academic Exchange Service. Since 2010 he has been German course lecturer and cross cultural trainer of SinaLingua Shanghai.