This seminar is especially designed for newbie expats that work with Chinese colleagues and/or are in charge of personnel in China and need to teach them new contents. It is also aimed at sales force or customer service who will be/are in direct contact with Chinese partners and participants who are preparing for projects with Chinese partners
课程收益:
Many expats tend to be confused and troubled by the typical Chinese mentality or behaviors when dealing with Chinese. Often, as a result, work assignments progress slowly and with lots of frustrations. By focusing on the cultural perspective, our training program helps participants identify and analyze typical Chinese working behavior so they may carry out their assignment more effectively. Your advantage after training:
• Profound knowledge in Chinese history, society, philosophy and its influence on Chinese business • Professional preparation for successfully entry in the daily life of China. • Learn the most effective way to communicate with Chinese colleagues and business partners • Knowhow about effective organization and cooperation in German-Chinese Teams • Excellent managerial ability focused on Chinese members
课程大纲
09.00Opening and welcome Participants’ introduction and clarifying expectations
09.15Goals of an intercultural training
09.30Patterns of Chinese society Lecture
Topics: - Confucian principles - Daoist philosophy - Guanxi, networking - Bureaucracy, hierarchy - Face - Collectivism - China’s Modernization - Differences between Generations/Gen Y
10.15Coffee break
10.30Communicating with your Chinese partners and colleagues Role play
Topics: - The concept of face - Direct/indirect communication - Expressing agreement and refusal - Direct and indirect criticism - Non-verbal communication
12.00Lunch
Day 1 continued…
13.00Know-how transer in Chinas Case studies and instructive conversation
Further topic: Know-how transfer - Role of German expert and how to give work instructions - Chinese expectations of a trainer - Design of future training measures
Further Topics: - Reasons of conflicts in China - Dealing with conflicts in China & strategies for solution
15.30Leading employees in China Critical incidents
Topics: - Power and power distance, styles of management - Hierarchies inside a company - Expectations of leaders and employees - Successful delegation of tasks - Motivating employees - Dealing with praise and criticism - Developing Chinese employees
17.00End of 1st day
2nd day
09.00Team-work and projext management with Chinese colleagues Critical incidents
Topics: - Planning - Decision making in China - Meeting culture & team work - Individualism & collectivism - Teamwork and roles in a team - Leading Chinese personnel
Day 2 continued…
10.30Coffee break
10.45Establishing and maintaining superior interpersonal relationships
Topic: - The meaning of guanxi for Chinese people - Guanxi networks and its influence on society and politics - Possibilities for establishing a trustful relationship - Maintaining and cultivating contacts
12.00Lunch
13.00Business negotiating in China
Topic: - Preparation for negotiations - Communicating in negotiations - Negotiating strategies - Minutes, interpreters - Meaning of contracts
15.00Coffee break
15.15Daily Life in China Lecture
Topic: - How do we arrange our life in China? - Symptoms of culture shock - Adapting to a new environment - Recreational activities - Dealing with domestic personnel - Suggestions for presents - Orientation and mobility, shopping opportunities - Medical care - Making friends with Chinese - Partnership and family: what lies ahead of us?
Day 2 continued…
16.15 p.m. Developing strategies for successfully dealing with Chinese
17.00 p.m. End of training
培训师介绍
Professional Experience: With over twenty years of China experience and having lived in Shanghai for more than seven years, Mr. Schmitt’s business expertise lies in the fields of Cross-cultural training, marketing, PR, tourism and executive coaching with focus on China. He has been working for the German Chamber of Commerce Shanghai to combine economic targets with social and cultural considerations. Mr. Schmitt is certified as a renowned SinaLingua Cross-Cultural Business Trainer. For more than 3 years, he has trained hundreds of executives, engineers and specialists alike in Cross-Cultural management and Multicultural Teamwork. His clients, such as Novem, Commerzbank, Bosch, Schaeffler, Brose, Albany International and the Shanghai Expo 2010 have given him some of the highest possible satisfaction score throughout his training career. His seminar languages are German, English and Mandarin Chinese.
Education: Having a degree in Industrial Business Management, Mr. Schmitt studied Sinology and Ethnology in Germany and China. His education is complemented by a certification from the University of Germersheim in „Translation Management in Sino-German Cooperation" and a certification in „International Marketing" issued by B-wise Ltd. in Karlsruhe. Mr. Schmitt is a licensed Practitioner of NLP at The Society of NLP as well as an Organizational Coach by IECL. He is fluent in Chinese, German, English and French.
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培训受众:
课程收益:
• Profound knowledge in Chinese history, society, philosophy and its influence on Chinese business
• Professional preparation for successfully entry in the daily life of China.
• Learn the most effective way to communicate with Chinese colleagues and business partners
• Knowhow about effective organization and cooperation in German-Chinese Teams
• Excellent managerial ability focused on Chinese members
课程大纲
Participants’ introduction and clarifying expectations
09.15Goals of an intercultural training
09.30Patterns of Chinese society
Lecture
Topics:
- Confucian principles
- Daoist philosophy
- Guanxi, networking
- Bureaucracy, hierarchy
- Face
- Collectivism
- China’s Modernization
- Differences between Generations/Gen Y
10.15Coffee break
10.30Communicating with your Chinese partners and colleagues
Role play
Topics:
- The concept of face
- Direct/indirect communication
- Expressing agreement and refusal
- Direct and indirect criticism
- Non-verbal communication
12.00Lunch
Day 1 continued…
13.00Know-how transer in Chinas
Case studies and instructive conversation
Further topic: Know-how transfer
- Role of German expert and how to give work instructions
- Chinese expectations of a trainer
- Design of future training measures
Further Topics:
- Reasons of conflicts in China
- Dealing with conflicts in China & strategies for solution
15.30Leading employees in China
Critical incidents
Topics:
- Power and power distance, styles of management
- Hierarchies inside a company
- Expectations of leaders and employees
- Successful delegation of tasks
- Motivating employees
- Dealing with praise and criticism
- Developing Chinese employees
17.00End of 1st day
2nd day
09.00Team-work and projext management with Chinese colleagues
Critical incidents
Topics:
- Planning
- Decision making in China
- Meeting culture & team work
- Individualism & collectivism
- Teamwork and roles in a team
- Leading Chinese personnel
Day 2 continued…
10.30Coffee break
10.45Establishing and maintaining superior interpersonal relationships
Topic:
- The meaning of guanxi for Chinese people
- Guanxi networks and its influence on society and politics
- Possibilities for establishing a trustful relationship
- Maintaining and cultivating contacts
12.00Lunch
13.00Business negotiating in China
Topic:
- Preparation for negotiations
- Communicating in negotiations
- Negotiating strategies
- Minutes, interpreters
- Meaning of contracts
15.00Coffee break
15.15Daily Life in China
Lecture
Topic:
- How do we arrange our life in China?
- Symptoms of culture shock
- Adapting to a new environment
- Recreational activities
- Dealing with domestic personnel
- Suggestions for presents
- Orientation and mobility, shopping opportunities
- Medical care
- Making friends with Chinese
- Partnership and family: what lies ahead of us?
Day 2 continued…
16.15 p.m. Developing strategies for successfully dealing with Chinese
17.00 p.m. End of training
培训师介绍
With over twenty years of China experience and having lived in Shanghai for more than seven years, Mr. Schmitt’s business expertise lies in the fields of Cross-cultural training, marketing, PR, tourism and executive coaching with focus on China. He has been working for the German Chamber of Commerce Shanghai to combine economic targets with social and cultural considerations.
Mr. Schmitt is certified as a renowned SinaLingua Cross-Cultural Business Trainer. For more than 3 years, he has trained hundreds of executives, engineers and specialists alike in Cross-Cultural management and Multicultural Teamwork. His clients, such as Novem, Commerzbank, Bosch, Schaeffler, Brose, Albany International and the Shanghai Expo 2010 have given him some of the highest possible satisfaction score throughout his training career.
His seminar languages are German, English and Mandarin Chinese.
Education:
Having a degree in Industrial Business Management, Mr. Schmitt studied Sinology and Ethnology in Germany and China. His education is complemented by a certification from the University of Germersheim in „Translation Management in Sino-German Cooperation" and a certification in „International Marketing" issued by B-wise Ltd. in Karlsruhe.
Mr. Schmitt is a licensed Practitioner of NLP at The Society of NLP as well as an Organizational Coach by IECL.
He is fluent in Chinese, German, English and French.
本课程名称： Living & Working in China
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