3.学习在电话中进行谈判，以保证公司利润 * 做好谈判的准备：目标、底线、要求 * 学会维护自己的初始报价 * 要求对方的交换条件 * 识别采购人员的圈套 1. Understanding the specification and principles of phone communication on the phone * Advantages and limits of using telephone * Obstacles in the phone communication
2. Steps of communication on the phone * Good questioning skills to obtain key information * Clarifying expectations and purchasing motivation of the prospective clients * Developing persuasive arguments * Handling client objections * Effective quotation * Guiding clients to close the deal
3. Negotiating on the phone to protect sales margin * Preparing for the negotiation : objectives, limits and demands * Learning how to protect your initial offer * Demanding the conterparts from customers * Identifying the traps of buyers
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课程介绍 评价详情(0)
培训受众:
课程收益:
本课程将和您分享没有视觉接触情况下如何进行电话销售的方法，您将在角色扮演中运用语言、声音和谈判技巧，来影响你的客户做出决策。在一天的培训中，您将能收获影响客户做出购买决策所需的策略、技巧和工具。
课程大纲
* 电话的优势和局限性
* 电话沟通中存在的障碍
2.电话中开展业务的步骤
* 良好的提问技巧，以获得关键信息
* 确定客户的期待和购买动机
* 组织有影响力的论据以说服对方
* 妥当地处理客户的反对意见
* 有效做出报价
* 引导客户成交
3.学习在电话中进行谈判，以保证公司利润
* 做好谈判的准备：目标、底线、要求
* 学会维护自己的初始报价
* 要求对方的交换条件
* 识别采购人员的圈套
1. Understanding the specification and principles of phone communication on the phone
* Advantages and limits of using telephone
* Obstacles in the phone communication
2. Steps of communication on the phone
* Good questioning skills to obtain key information
* Clarifying expectations and purchasing motivation of the prospective clients
* Developing persuasive arguments
* Handling client objections
* Effective quotation
* Guiding clients to close the deal
3. Negotiating on the phone to protect sales margin
* Preparing for the negotiation : objectives, limits and demands
* Learning how to protect your initial offer
* Demanding the conterparts from customers
* Identifying the traps of buyers
本课程名称： 如何在电话中赢得客户
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