压力与情绪管理_公开课

课程大纲

1.压力的客观存在
* 压力的来源
* 压力的基本类型

2.人的性格差异
* 工作属性四分法
* 性格组合

3.人的需求与利益差异
* 什么是需求
* 需求的循环过程
* 马斯洛的需求层次论

4.人的认知差异
* 价值观
* 认知与客观
* 工作态度

5.职场压力的诊断

6.职场压力的自我舒解

7.冲突与压力
* 冲突处理的五种策略
* 冲突处理的目标
* 冲突处理的原则

8.职场情绪管理与压力
* 如何管理“表象情绪”
* 情绪管理技巧

9.有效沟通以减少压力
* 高效沟通的步骤
* 处理异议
* 如何让信息明确地传递
* 沟通之窗
1. The existence of stress
* Sources of stress
* Types of stress

2. Personalities differences
* Four styles
* Combination of personality types

3. Differences in people’s needs and interests
* What is needs
* Circle of needs
* Maslow’s needs theory

4. Differences of recognization
* Values
* Recognization and objective
* Attitude

5. Diagnosis of stress at workplace

6. Self-release of professional stress

7. Conflict and stress
* Five strategies of conflict management
* Target of conflict management
* Principle of conflict management

8. Working on emotion and stress
* How to manage the "mood"
* Skills of mood management

9. Effective communication to reduce stress
* Steps of effective communication
* Handling objections
* How to communicate ideas clearly
* Window of communication

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