The typical participants of this course will be managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
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课程大纲
Fundamental Quality Management Defining Quality Management Processes
The Cost of Quality Relationship between quality and cost The costs of quality
Customer Orientation Understanding customer orientation Benefit of customer orientation
Understanding Current Performance Flow charts Check sheets Histograms Run charts Control charts
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课程大纲
Defining Quality Management
Processes
The Cost of Quality
Relationship between quality and cost
The costs of quality
Customer Orientation
Understanding customer orientation
Benefit of customer orientation
Understanding Current Performance
Flow charts
Check sheets
Histograms
Run charts
Control charts
Causes of Problems
Cause-and-effect diagrams
Pareto charts
Scatter diagram
Interrelationship diagram
Ideas and Organization
Brainstorming
Affinity diagram
Activity network diagram
CPM and PERT
A Path for Change
Management’s roles
Preparing to change processes
Flow charts in process improvement
Implementing Quality Changes
Understanding processes
Measuring processes
培训师介绍
本课程名称： 质量管理
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