Customer relations and customer service staff with front line customer service responsibilities
课程收益:
Enhance the quality of Customer Service
课程大纲
Course Reference Customer Service and Customer Relationship Management Skills Content Face-to-Face, Email and Telephone Customer Service Communications Duration Approx. 3 months Format & Schedule Extensive Format - weekly workshops with homework, tele-coaching & email support Number of Participants Maximum 12 learners per group Comments Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.
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培训受众:
课程收益:
课程大纲
Customer Service and Customer Relationship Management Skills
Content
Face-to-Face, Email and Telephone Customer Service Communications
Duration
Approx. 3 months
Format & Schedule
Extensive Format - weekly workshops with homework, tele-coaching & email support
Number of Participants
Maximum 12 learners per group
Comments
Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.
本课程名称： Champion Customer Service
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