Business Etiquette

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课程天数：0.0天
授课讲师： Julia Feng
课程分类：领导力
课程编号：16078
收藏人气：2953

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培训受众:

This program is highly recommended for:

- Managers
- Sales Team
- Service Team

课程收益:

The program will enable participants to:

- Use appropriate greeting and body language to create rapport
- Make a self introduction and introduce others
- Use effective communication and listening skills
- Improve their professional image
- Understand the ´do´s and don´ts´ in business meetings and business dinners

课程大纲

CONTENTS DESCRIPTION
1. Course Introduction and Basic Greeting Etiquette Training as part of the business: Alignment; Philosophy; Mission; Vision; Goals
Training process: Definition; Checkpoints; Improvement; Communication

2. First Contact First meeting
Names and Titles; Forms of address
The importance of relationship

3. Professional Image Hair Style; Accessories and Dressing Basics
Personal Hygiene & Proper Make Up
Hand & Nail

4. Professional Language & Body Language Facial Expression
Communication and Effective Listening
Posture - Sitting, Standing & Walking

5. Telephone Manner Preparation
Answering the Telephone - Greeting.
Use of voice - tone, pace, enthusiasm.
Leaving and taking a message

6. Meeting Etiquette Setting an Appointment
Arriving at the Meeting
Punctuality
Sitting Arrangements

7. Basic Table Manner (western) Wining and dining
Proper Manners
Business Lunches and Dinners

本课程名称： Business Etiquette

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