福特汽车培训材料——顾客满意(PPT 26页...
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萧慰农/KnightW.N.Hsiao总经理室顾客满意部协理福特六和汽车公司12/282002顾客满意/CustomerSatisfactionOutline–CustomerSatisfactionWhatIsCustomerSatisfaction?WhyNeedsCustomerSatisfaction?WhatAreKeyComponentsOfCustomerSatisfaction?HowToUnderstandYourCustomerSatisfaction?WhatAreFactorsTh
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